The organization must provide user guides identifying the proper use of Voice Video endpoints to users.

From Voice Video Policy Security Technical Implementation Guide

Part of SRG-POL-300605

Associated with: CCI-001639

VVSP-01-000138_rule The organization must provide user guides identifying the proper use of Voice Video endpoints to users.

Vulnerability discussion

Organizations consider rules of behavior based on individual user roles and responsibilities. Rules of behavior for both organizational and non-organizational users are essential for general unclassified communications and other specific or classified communications, which may require restrictions for those who may participate. The signed acknowledgment (user agreement) may be satisfied by the security awareness training and role-based security training programs conducted by organizations if such training includes rules of behavior.For Voice Video systems, the unclassified phone system typically also performs as an emergency contact system. Callers may need to report conditions for fire and emergency services (FES). Additionally, mission-critical decision-making users may need to initiate or receive high-priority calls for dissemination of crisis information using the DISN Voice Precedence services. Users must be trained to know and practice correct handling of these calls and must sign agreements prior to use. Other Voice Video systems, such as video conferencing and classified systems, may warrant additional user training and agreements.Additional issues could present in areas where classified material may be present or discussed. Users must be aware of operational practices for ensuring classified information is not transmitted intentionally or inadvertently over unclassified networks.

Check content

Review the organizational Voice Video endpoint user guides. Verify the user guides are provided to all Voice Video endpoint users. Verify the user guides generally address: - Accessing fire and emergency services (FES) and properly reporting events; - Accessing DISN Voice Precedence by authorized mission-critical decision makers; and - Reporting of adversarial calls. For users in areas where classified information may be present or discussed, verify the user guides also address: - Use of push-to-talk (PTT) and push-to-see (PTS) features; - Use of classified speakerphones or videophones that may be overheard or overseen; - Precautions for unclassified endpoint use to prevent hearing or seeing sensitive or classified information; - Positioning of Voice Video endpoint displays; and - Additional FES considerations. If the organizational Voice Video endpoint user guides are not provided to all users, this is a finding. If the organizational Voice Video endpoint user guides do not address the general items above, this is a finding. If the organizational Voice Video endpoint user guides do not contain the specific items for users in areas where classified information may be present or discussed, this is a finding.

Fix text

Document and disseminate organizational Voice Video endpoint user guides. Provide the user guides to all Voice Video endpoint users. Ensure the user guides generally address: - Accessing fire and emergency services (FES) and properly reporting events; - Accessing DISN Voice Precedence by authorized mission-critical decision makers; and - Reporting of adversarial calls. For users in areas where classified information may be present or discussed, ensure the user guides also address: - Use of push-to-talk (PTT) and push-to-see (PTS) features; - Use of classified speakerphones or videophones that may be overheard or overseen; - Precautions for unclassified endpoint use to prevent hearing or seeing sensitive or classified information; - Positioning of Voice Video endpoint displays; and - Additional FES considerations.

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