The organization must train mission-critical decision-making users of the assured service limitations of Unified Capabilities (UC) soft client applications.

From Voice Video Policy Security Technical Implementation Guide

Part of SRG-POL-300605

Associated with: CCI-001639

VVSP-01-000131_rule The organization must train mission-critical decision-making users of the assured service limitations of Unified Capabilities (UC) soft client applications.

Vulnerability discussion

Organizations consider rules of behavior based on individual user roles and responsibilities. Rules of behavior for both organizational and non-organizational users are essential for general unclassified communications and other specific or classified communications, which may require restrictions for those who may participate. The signed acknowledgment (user agreement) may be satisfied by the security awareness training and role-based security training programs conducted by organizations if such training includes rules of behavior.For Voice Video systems, the unclassified phone system typically also performs as an emergency contact system. Callers may need to report conditions for fire and emergency services (FES). Additionally, mission-critical decision-making users may need to initiate or receive high-priority calls for dissemination of crisis information using the DISN Voice Precedence services. Users must be trained to know and practice correct handling of these calls and must sign agreements prior to use. Other Voice Video systems, such as video conferencing and classified systems, may warrant additional user training and agreements.Additional issues may result from using UC soft clients for mission-critical communications. Users must be aware of these limitations and may require backup or parallel communications capability.

Check content

Review the organizational Voice Video training plan. Verify the plan includes awareness training for UC soft client applications. UC soft clients for mission-critical decision-making communications may not provide assured service when the host device is not active and the user logged on. Users must be aware of the need for, and availability of, backup communications methods available and provided in these situations. If the organizational Voice Video training plan does not include awareness training for mission-critical decision-making users, detailing limitations of assured service when using UC soft client applications, this is a finding.

Fix text

Document in the organizational Voice Video training plan training material that includes awareness training for mission-critical decision-making users of the assured service limitations of UC soft client applications.

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