The organization must require primary telecommunications service providers to have contingency plans that do not conflict or use the resources of alternate telecommunications service providers.

From Voice Video Policy Security Technical Implementation Guide

Part of SRG-POL-300418

Associated with: CCI-000532

VVSP-01-000085_rule The organization must require primary telecommunications service providers to have contingency plans that do not conflict or use the resources of alternate telecommunications service providers.

Vulnerability discussion

This control applies to telecommunications services (data and voice) for primary and alternate processing and storage sites. Alternate telecommunications services reflect the continuity requirements in contingency plans to maintain essential missions/business functions despite the loss of primary telecommunications services. Organizations may specify different time periods for primary/alternate sites. Alternate telecommunications services include, for example, additional organizational or commercial ground-based circuits/lines or satellites in lieu of ground-based communications. Organizations consider factors such as availability, quality of service, and access when entering into alternate telecommunications agreements.Reviews of provider contingency plans consider the proprietary nature of such plans. In some situations, a summary of provider contingency plans may be sufficient evidence for organizations to satisfy the review requirement. Telecommunications service providers may also participate in ongoing disaster recovery exercises in coordination with the Department of Homeland Security and state and local governments. For Voice Video systems, contingency planning must also consider fire and emergency services (FES) requirements for life safety and Command and Control (C2) requirements mandating communications among top-level officials, especially during crisis conditions.

Check content

Review the contingency plan for the Voice Video system that addresses essential missions and business functions. Ensure the organization requires primary telecommunications service providers to have contingency plans that do not conflict or use the resources of alternate telecommunications service providers. If the organization does not require primary telecommunications service providers to have contingency plans that do not conflict or use the resources of alternate telecommunications service providers, this is a finding.

Fix text

Develop and document a contingency plan for the Voice Video system. As part of this plan, require primary telecommunications service providers to have contingency plans that do not conflict or use the resources of alternate telecommunications service providers.

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