The organization must develop a contingency plan for the Voice Video system that identifies fire and emergency services (FES) communications.

From Voice Video Policy Security Technical Implementation Guide

Part of SRG-POL-300343

Associated with: CCI-000444

VVSP-01-000059_rule The organization must develop a contingency plan for the Voice Video system that identifies fire and emergency services (FES) communications.

Vulnerability discussion

Contingency planning for information systems is part of an overall organizational program for achieving continuity of operations for mission/business functions. Contingency planning addresses both information system restoration and implementation of alternative mission/business processes when systems are compromised. Performing contingency planning on hardware, software, and firmware development can be an effective means of achieving information system resiliency. Contingency plans reflect the degree of restoration required for organizational information systems since not all systems may need to fully recover to achieve the level of continuity of operations desired.Information system recovery objectives reflect applicable laws, Executive Orders, directives, policies, standards, regulations, and guidelines. For Voice Video systems, contingency planning must also consider FES requirements for life safety and Command and Control (C2) requirements mandating communications among top-level officials, especially during crisis conditions. By appropriately designing and implementing Voice Video systems, communications and order will be maintained.

Check content

Review the contingency plan for the Voice Video system that identifies essential business functions, specifically FES communications. The contingency plan must include considerations for FES communications as follows: - Network infrastructure redundancy to support high availability; - Uninterruptible Power Supply (UPS) sufficient to support infrastructure availability; - Session manager on location with sustainable WAN connections or local commercial service; - Voice video endpoints and session managers support ANI and PS-ALI; and - User training, to include use of mobile devices, Voice Video system, or other means. If the contingency plan for the Voice Video system that identifies FES communications does not fully support this service, this is a finding.

Fix text

Develop and document a contingency plan for the Voice Video system that identifies FES communications. The contingency plan must include considerations for: - Network infrastructure redundancy to support high availability; - UPS sufficient to support infrastructure availability; - Session manager on location with sustainable WAN connections or local commercial service; - Voice video endpoints and session managers support ANI and PS-ALI; and - User training, to include use of mobile devices, Voice Video system, or other means.

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